Terms and Conditions
Bonjour Babies Terms and Conditions for Classes
These Terms & Conditions outline how our classes run, so that everyone has a safe, happy and rewarding experience. By enrolling with Bonjour Babies, you agree to these terms.
Business Details
Bonjour Babies classes are operated by The Lil Language Club Pty Ltd (ABN 87 671 650 169), trading as Bonjour Babies Language Program, under Australian law.
1. Enrolments & Payments:
All bookings are made by the term. We do not offer casual or single class bookings.
Full payment is required at the time of enrolment to secure your place.
Pro-rata fees may be available in the following cases (contact [email protected] to arrange this):
Families enrolling mid-term.
Families with planned absences (e.g. holidays or other commitments) notified prior to the term starting.
Pro-rata fees are not available for absences due to illness, last-minute schedule changes, or commitments made after the term has begun.
Sibling enrolments: babies under 9 months may attend free with an older sibling. From 9 months onwards, full fees apply. Families enrolling 2 or more children receive a 10% discount per child.
2. Cancellations & Missed Classes:
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If Bonjour Babies cancels a class (e.g. due to teacher illness or venue issue), we will either:
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arrange a make-up class at the end of term (usually the first week of school holidays), or
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issue a credit if you cannot attend the scheduled make-up class.
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If a substitute teacher is available, the class will go ahead as planned. This does not constitute a cancellation.
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If you miss a class (for illness, travel, or any other reason):
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No refunds are available.
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Families are welcome to attend a make-up class at any of our other venues, subject to availability.
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Make-up classes must be taken within the same term and cannot be carried over, refunded, or credited.
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If you are unable to attend the offered make-up sessions, the class is forfeited.
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If the absence is due to illness and a make-up class cannot be attended, we may provide a video resource to support learning at home. This video will be available to access for 7 days only from the time of issue.
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All courses are subject to minimum enrolment requirements. If the minimum number of participants is not met, Bonjour Babies reserves the right to cancel the class. In this case, a full refund will be issued.
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Term dates and venues may occasionally change. Families will be notified as soon as possible.
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Classes do not run on public holidays or during school holidays.
3. Health & Participation
By enrolling, you confirm your child is fit and able to participate. Please let us know about any medical conditions, allergies, or additional needs.
Parents/carers must supervise their children at all times during classes (except for French Club, where school-aged children are under our care).
Children must not attend class if they are unwell, including (but not limited to):
Fever or cough in the past 7 days
Upset stomach/diarrhoea in the past 48 hours
Heavy nasal discharge or discharging eyes
Any contagious illness (e.g. chickenpox, measles, scarlet fever, hand-foot-and-mouth, Covid-19)
4. Class Etiquette
Please arrive on time and wait until your class begins before entering the room.
One adult per child is preferred, but we understand there are special circumstances. Please email us at [email protected] if you’d like to bring someone along.
Food is not to be consumed during class (unless it is part of the Bonjour Babies program and organised by our teacher). If your child needs a snack, please step outside briefly.
If your child is unsettled, crying, or disruptive, please step out for a few minutes and return once they are settled.
Parents are asked to support teachers during activities, especially in toddler classes, to help children follow along.
Resources and props are for class activities only; please don’t allow your child to play with them between classes.
5. Photography & Media
Bonjour Babies may take photos/videos in class for marketing purposes (website, newsletters, social media). If you do not wish your child to be included, please let us know in writing by sending us an email at [email protected].
Parents are welcome to take photos or short videos of their own child. Please avoid capturing other children in your photos/videos unless you have their parent’s permission. This helps protect everyone’s privacy.
6. Learning Resources & Intellectual Property
All Bonjour Babies resources; songs, props, handouts, videos and lesson materials, are the property of Bonjour Babies. They must not be copied, distributed, or reused without our written permission.
7. Liability & Safety
While every care is taken to create a safe learning environment, participation in our classes is at your own risk.
Bonjour Babies accepts no liability for injury, loss, or damage except where required by law.
Parents are responsible for their belongings at all times.
For French Club (school-aged programs), Bonjour Babies staff are responsible for children during class time, until collected by the parent/carer. Please also refer to Section 8 – French Club for full details.
8. French Club
French Club is designed for school-aged children, where they are under the care of Bonjour Babies staff during class time. To keep everyone safe and happy:
If our teachers need to pick up your child from school/class, please let us know in advance.
Please pack afternoon tea and a water bottle for your child. Children will eat together before class.
No food sharing is allowed, and nut products are strictly prohibited for safety reasons.
If your child is unwell, cannot attend a class, or if you are running late, please text us as soon as possible on 0450 322 092.
A late pick-up fee of $1.50 per minute will apply for any collections after 5:00 pm.
Photos or videos may be taken during class and used for marketing purposes. If you do not consent, please notify us in writing before the program begins. You can email us at [email protected]
Any medical, behavioural, or developmental needs must be disclosed at the time of registration so we can support your child appropriately.
Bonjour Babies reserves the right to withdraw a child from the program if their behaviour poses a safety risk to themselves or others, or if their needs exceed what can reasonably be supported within the group setting.
Bookings are non-refundable, unless the program is cancelled by Bonjour Babies, in which case a full refund or credit will be issued.
No credits or refunds will be issued for missed days due to illness or change of mind.
In the event of an emergency, our teachers may call an ambulance or seek medical help if considered necessary. Any associated costs will be the responsibility of the parent/carer.
9. Holiday Programs
Our Holiday Programs are designed for school-aged children, where they are under the care of Bonjour Babies staff during class time. To keep everyone safe and happy:
Please pack a nut-free lunch, snack and a water bottle for your child.
No food sharing is allowed, and nut products are strictly prohibited for safety reasons.
Please provide a hat, and apply sunscreen before arrival. Teachers may reapply sunscreen during the day.
The program may include outdoor play, weather permitting.
A late pick-up fee of $1.50 per minute applies for any collection after 3:05 pm.
Children must be signed in and out each day. Only authorised persons listed at registration will be allowed to collect them.
Children must be toilet-trained to attend.
Children who are unwell (e.g. fever, vomiting, diarrhoea, heavy cold, or any contagious illness) must stay home to protect the health of the group.
Photos or videos may be taken during class and used for marketing purposes. If you do not consent, please notify us in writing before the program begins. You can email us at [email protected]
Any medical, behavioural, or developmental needs must be disclosed at the time of registration so we can support your child appropriately.
Bonjour Babies reserves the right to withdraw a child from the program if their behaviour poses a safety risk to themselves or others, or if their needs exceed what can reasonably be supported within the group setting.
Bookings are non-refundable, unless the program is cancelled by Bonjour Babies, in which case a full refund or credit will be issued.
No credits or refunds will be issued for missed days due to illness or change of mind.
In the event of an emergency, our teachers may call an ambulance or seek medical help if considered necessary. Any associated costs will be the responsibility of the parent/carer.
10. Privacy
Bonjour Babies respects your privacy. We only collect personal information necessary to deliver our services (such as names, contact details, and children’s ages).
Your information will never be shared with third parties without your consent.
Our full Privacy Policy is available at: Bonjour Babies Privacy Policy
11. Emergencies
In the event of an emergency, our teachers may call an ambulance or seek medical help if considered necessary. Any associated costs will be the responsibility of the parent/carer.
12. Governing Law
These Terms & Conditions are governed by the laws of Australia.